Returns & Refunds
Clear support when an order needs attention.
Food orders require thoughtful handling. This policy explains how Tastyora reviews return requests, damaged or incorrect items, cancellations and eligible refunds while respecting product integrity and applicable consumer rights.
Start by contacting us before sending anything back.
Return requests must be reviewed and approved by Tastyora before an item is mailed. Packages sent without prior authorization may not be accepted or connected correctly to the original order.
Because many food products are consumable, perishable or safety-sensitive, eligibility depends on the type of item, its condition, whether it has been opened and the reason for the request.
The essentials of our return approach.
Keep the original packaging, document any visible concern and contact Tastyora promptly with your order details.
Contact first
Send your order number, the item name and a clear explanation of the concern before attempting a return.
Step 01Keep the packaging
Preserve the item, shipping materials, labels and protective seals until the request has been reviewed.
Step 02Share useful details
Photos of damage, packaging, seals, labels or an incorrect item can help us understand the request efficiently.
Step 03Allow review time
Approved refunds are issued after the relevant information or returned item has been reviewed.
Step 04
Eligible returns must remain unused, unopened and suitable for review.
A non-perishable item may be considered for return when it remains unopened, unused, in its original packaging and in the same condition in which it was received.
The request must be submitted within 30 days of delivery. Approval is required before the item is shipped back, and proof of purchase may be requested.
- Original seals and packaging remain intact
- The item has not been opened, consumed or altered
- Order information can be verified
- The item is not excluded for food-integrity reasons
A simple three-step return request.
Do not mail an item until Tastyora has reviewed your request and provided the next instructions.
Contact Tastyora.
Use the contact page or email info@tastyora.lol. Include your order number, the product name and the reason for the request.
Provide documentation.
When relevant, attach clear photos of the item, exterior package, shipping label, product label, seal and visible damage.
Follow approved instructions.
If a return is authorized, use the provided directions and package the item securely. Unauthorized returns should not be mailed.
Some products cannot be returned after delivery.
Product integrity affects whether an item can be accepted back. Opened, consumable, perishable and temperature-sensitive products generally cannot be restocked or resold.
Opened food and beverages
Products with broken seals, opened packaging, partial use or evidence of consumption are generally not eligible for return.
Perishable products
Items with limited shelf life or special temperature and storage requirements may be excluded from standard returns.
Items damaged after delivery
Products damaged through improper storage, handling, use or disposal after delivery are not eligible for return.
Unopened pantry products
Eligible non-perishable products may be reviewed when unopened, unused, sealed and retained in their original packaging.
Damaged, incorrect or visibly compromised orders
Contact Tastyora within 7 days of delivery when an order arrives damaged, incorrect, leaking, visibly opened or otherwise compromised. Keep the product and all packaging while the issue is reviewed. Clear photos may be requested. Depending on the circumstances and available information, an approved resolution may include a replacement, refund or another appropriate remedy.
Refunds are issued after eligibility is confirmed.
Tastyora will notify you after the request, supporting evidence or returned item has been reviewed. When a refund is approved, it is sent to the original payment method unless another method is required by applicable law.
Original shipping charges are generally non-refundable unless the refund relates to an incorrect, damaged or otherwise qualifying order issue. Return shipping costs may be deducted when the return is based on preference rather than a Tastyora error.
What happens after approval.
Bank and payment-provider processing times are separate from Tastyora's review and approval process.
Returned to the original payment source.
Approved refunds are generally sent back through the payment method used for the original order.
Allow time for the payment provider.
After Tastyora issues an approved refund, the bank or payment provider may require additional business days to post the funds.
Shipping responsibility depends on the reason.
Tastyora reviews return shipping responsibility based on whether the issue involves preference, damage, an incorrect item or another qualifying circumstance.
Clear details help us review food-order concerns fairly and efficiently.
Keep the item and packaging, contact us promptly and wait for approval before mailing a return. This helps protect product integrity and connects the request to the correct order.
Contact us quickly if an order needs to change.
Order changes and cancellation requests are not guaranteed because preparation may begin soon after an order is placed.
Contact Tastyora as soon as possible with the order number and requested change. If the order has already entered processing, packing or shipment, it may no longer be possible to cancel or edit it.
- Include the complete order number
- State the requested change clearly
- Do not place a duplicate order unless instructed
- Wait for confirmation that the request was completed
Common questions about returns and refunds.
Review these answers before contacting Tastyora so you can include the most useful information with your request.
Can I return an opened food product?
Opened, consumed or partially used food and beverage products are generally not returnable because product integrity can no longer be confirmed.
How long do I have to request a standard return?
Eligible standard return requests should be submitted within 30 days of delivery. The item must remain unopened, unused, sealed and in its original packaging.
What should I do if my order arrives damaged?
Contact Tastyora within 7 days of delivery. Keep the item and all packaging, and provide the order number with clear photos of the damage, shipping materials and product label.
Can I mail a return without contacting Tastyora?
No. A return must be reviewed and authorized before shipment. Packages sent without approval may not be accepted or correctly connected to the original order.
When will an approved refund appear?
Once Tastyora issues the approved refund, the original bank or payment provider may require additional business days to post the funds to the account.
Are shipping charges refundable?
Original shipping charges are generally non-refundable unless the request relates to an incorrect, damaged or otherwise qualifying order issue. Return shipping responsibility depends on the reason for the return.
Can I cancel an order after placing it?
Contact Tastyora immediately. Cancellation is not guaranteed once processing, packing or shipment has begun.
Does this policy affect my legal consumer rights?
No. This policy does not limit rights or remedies that cannot be excluded under applicable consumer law.
Include the details that help us review your request.
Please provide your order number, item name, delivery date, reason for contacting us and clear supporting photos when relevant.
Contact us before returning a food product.
Tastyora will review the order details and explain the appropriate next step. Keep the product and original packaging until the review is complete.
This policy applies alongside any mandatory rights and remedies available under applicable consumer law. Tastyora may update this policy to reflect operational, legal or service changes. The version displayed on this page applies when a request is reviewed, except where applicable law requires otherwise.